Phillip A. Cohen, John Chon, Rachele Hwong, Ching-Che Chiu, Meng-Yin Wu, Wen-Ta Chiu, Matthew Lin, and Jonathan Wu. “Significant Reduction of Emergency Department Wait Time Correlates to Improvements in Patient Satisfaction and Yelp Ratings”. Emergency Medicine 4, no. 1 (September 25, 2018): 10–16. Accessed October 24, 2026. https://openventio.us/index.php/EM/article/view/1918.