JOANNE E. M. YLLESCAS. Design and Validation of the Quality of Work Life Scale for Call Center Workers of a Private Company in Downtown of Lima, 2019. Psychology and Cognitive Sciences , [S. l.], v. 6, n. 2, p. 50–56, 2020. DOI: 10.17140/PCSOJ-6-158. Disponível em: https://openventio.us/index.php/PCS/article/view/909. Acesso em: 31 oct. 2026.