Evidence-Based Social Work Interventions to Improve Client Attendance in Rural Mental Health: An Overview of Literature

Crossmark: check for updates

Authors

  • Victor G. Aeby Department of Health Education and Promotion, College of Health and Human Performance, East Carolina University, 2205 Carol Belk Building, Greenville, NC 27858, USA
  • Lei Xu Department of Health Education and Promotion, College of Health and Human Performance, East Carolina University, 300 Curry Court, Greenville, NC 27858, USA
  • Wenhua Lu Silver School of Social Work, New York University, 1 Washington Square N, New York, NY 10003, USA
  • Tracy Carpenter-Aeby School of Social Work, College of Health and Human Performance, East Carolina University, Rivers 201, Greenville, NC 27858-4353, USA
  • Tia Edwards School of Social Work, College of Health and Human Performance, East Carolina University, Rivers 201, Greenville, NC 27858-4353, USA
  • Jacqueline Vaughn-Heath School of Social Work, College of Health and Human Performance, East Carolina University, Rivers 201, Greenville, NC 27858-4353, USA

DOI:

https://doi.org/10.17140/PCSOJ-1-106

Keywords:

No-Show, No-Show interventions, Rural social work

Abstract

A patient’s unwillingness to adhere to scheduled appointment affects the patient, the clinic, and the community. Several barriers have been identified that increases the no-show rates among patients. While the rates of no-show have remained about the same throughout history, evidence-based interventions are needed to provide consumer with a continued and steady treatment regimen. Evidence-based interventions are particularly important to increasing attendance in rural mental health. Social workers are an important link between the patient getting adequate mental health services and attending services. Social workers development of evidence-based interventions will assist in breaking down the challenges associated with barrier to no-shows. The results of this study highlight the importance of evidence-based social worker interventions on improving client attendance in rural mental health.

References

Sparr LF, Moffitt MC, Ward MF. Missed psychiatric appoint-ments: who returns and who stays away. The American Journal of Psychiatry. 1993; 150(5): 801-805.

Sherman ML, Barnmun DD, Buhman-Wiggs A, Nyberg E. Clinical intake of child and adolescent consumers in a rural community mental health center: does wait-time predict atten-dance? Community Mental Health Journal. 2009; 45: 78-84. doi: 10.1007/s10597-008-9153-8

Lu W, McKyer ELJ, Lee C, Goodson P, Ory MG, Wang S. Perceived barriers to children’s active commuting to school: A systematic review of empirical, methodological and theoreti-cal evidence. Int J Behav Nutr Phys Act. 2014; 11(1): 140. doi: 10.1186/s12966-014-0140-x

The Census Bureau. 2010 census urban and rural classifica-tion and urban area criteria. Available at: https://www.census. gov/geo/reference/ua/urban-rural-2010.html. 2010; Accessed 2015.

Lewis ML, Scott DL, Calfee C. Rural social service dispari-ties and creative social work solutions for rural families across the life span. Journal of Family Social Work. 2013; 16(1): 101- 115. doi: 10.1080/10522158.2012.747118

Riebschleger J. Social workers’ suggestions for effective rural practice. Families in Society: The Journal of Contempo-rary Social Services. 2007; 88(2): 203-213. doi: 10.1606/1044- 3894.3618

Templeman SB, Mitchell L. Challenging the one-size-fits-all myth: findings and solutions from a statewide focus group of rural social workers. Child Welfare League of America. 2002; 81(5): 757-772.

Harju BL, Wuensch KL, Kuhl EA, Cross NJ. Comparison of rural and urban residents’ implicit and explicit attitudes related to seeking medical care. Journal of Rural Health. 2006; 22(4): 359-363. doi: 10.1111/j.1748-0361.2006.00058.x

Littell JH, Tajima EA. A multilevel model of client partici-pation in intensive family preservation services. Social Service Review. 2000; 74(3): 405-435.

Mooney DK, Johnson RD. Rural mental health appointment adherence: implications for therapy. Community Mental Health Journal. 1992; 28(2): 135-139. doi: 10.1007/BF00754280

Greeno CG, Zimmerman T, Kelly M, Weaver A, Ander-son CM. “What is therapy?” a therapist-developed interven-tion to reduce missed appointments in community mental health. Social Work in Mental Health. 2012; 10(1): 1-11. doi: 10.1080/15332985.2011.620506

Shoffner J, Staudt M, Marcus S, Kapp S. Using telephone reminders to increase attendance at psychiatric appointments: findings of a pilot study in rural Appalachia. Psychiatric Ser-vices. 2007; 58(6): 872-875.

Swenson TR, Pekarik G. Interventions for reducing missed initial appointments at a Community Mental Health Center. Community Mental Health Journal. 1988; 24(3): 205-218.

Kluger MP, Karras A. Strategies for reducing missed initial appointments in a Community Mental Health Center. Commu-nity Mental Health Journal. 1983; 19(2): 137-143. doi: 10.1007/ BF00877606

Benway CB, Hamrin V, McMahon TJ. Initial appointment nonattendance in child and family mental health clinics. Ameri-can Journal of Orthopsychiatry. 2003; 73(4): 419-428.

Guck TP, Guck AJ, Brack AB, Frey DR. No-Show rates in partially integrated models of behavioral health care in a pri-mary care setting. Families, Systems, & Health. 2007; 25(2): 137-146. doi: 10.1037/1091-7527.25.2.137

Fenger M, Mortensen EL, Poulsen S, Lau M. No-shows, drop-outs, and completers in psychotherapeutic treatment: de-mographic and clinical predictors in a large sample of non-psy-chotic patients. Nordic Journal Of Psychiatry. 2011; 65(3): 183- 191. doi: 10.3109/08039488.2010.515687

Garuda SR, Javalgi RG, Talluri VS. Tackling no-show be-havior. Health Marketing Quarterly. 1998; 15(4): 25-44.

Defife JA, Conklin CZ, Smith JM. Psychotherapy appoint-ment no-shows: rates and reasons. Psychotherapy Theory, Re-search, Practice, Training. 2010; 47(3): 413-417. doi: 10.1037/ a0021168

Grunebaum M, Luber P, Callahan M, Leon AC, Olfson M, Portera L. Predictors of missed appointments for psychiat-ric consultations in a primary care clinic. Psychiatric services. 1996; 47(8): 848-852.

Kwintner M. When absence speaks louder than words: an object relational perspective on no-show appointments. Clini-cal Social Work Journal. 2011; 39(3): 253-261. doi: 10.1007/ s10615-011-0313-x

Lacy NL, Paulman A, Reuter MD, Lovejoy B. Why we don’t come: patient perceptions on no-shows. Annals of Family Medi-cine. 2004; 2(6): 541-545. doi: 10.1370/afm.123

Greeno CG, Anderson CM, Shear MK, Mike G. Initial treat-ment engagement in a rural community mental health center. Psychiatric Services. 1999; 50(12): 1634-1636.

Meyer WS. Why they don’t come back: a clinical perspec-tive on the no-show client. Clinical Social Work Journal. 2001; 29(4): 325-339. doi: 10.1023/A:1012211112553

Martin C, Perfect T, Mantle G. Non-attendance in primary care: The views of patients and practices on its causes, impact and solutions. Family Practice. 2005; 22(6): 638-643. doi: 10.1093/fampra/cmi076

Tidwell R. The no-show phenomenon and the issue of re-sistance among african american female patients at an Urban Health Care Center. J Ment Health Couns. 2004; 26(1): 1-12.

HochstadtNJ,TrybulaJ.Reducingmissedinitialappointments in a Community Mental Health Center. J Community Psychol. 1980; 8: 261-265. doi: 10.1002/1520-6629(198007)8:3<261:: AID-JCOP2290080311>3.0.CO;2-N

Kourney RFC, Garber J, Tornusciolo G. Improving first ap-pointment attendance rates in child psychiatry outpatient clinics. Journal of American Academy of Child Adolescent Psychiatry. 1990; 29(4): 657-660. doi: 10.1097/00004583-199007000-000

Dieren QV, Rijckmans MJN, Mathijssen JJP, Lobbestael J, Arntz AR. Reducing no-show behavior at a community mental health center. Journal of Community Psychology. 2013; 41(7): 844-850. doi: 10.1002/jcop.21577

Daley DC, Zuckoff A. Improving compliance with the initial outpatient session among discharged inpatient dual diagnosis clients. Social Work. 1998; 43(5): 470-473.

Gottheil E, Streling RC, Weinstein SP. Outreach engagement efforts: are they worth the effort? Am J Drug Alcohol Abuse. 1997; 23(1): 61-66.

Bostwick GJ. “Where’s Mary?”. Social Work with Groups. 1987; 10(3): 117-132.

Strickland J, Strickland D. Barriers to preventative healthier services for minority households in the Rural South. J Rural Health. 1996; 12(3): 206-217.

Mateyoke-Scrivner A, Webster M, Staton M, Leukefeld C. Treatment retention predictors of drug court participants in a Rural State. The American Journal of Drug and Alcohol Abuse. 2004; 30(3): 605-625.

Goins RT, Williams KA, Carter MW, Spencer SM, Solovie-va T. Perceived barriers to health care access among rural older adults: a qualitative study. J Rural Health. 2005; 21(3): 206- 213. doi: 10.1111/j.1748-0361.2005.tb00084.x

Edwards ME, Torgerson M, Sattem J. Paradoxes of providing rural social services: the case of homeless youth. Rural Sociol-ogy. 2009; 74(3): 330-355. doi: 10.1526/003601109789037204

Kempf MC, McLeod J, Boehme AK, et al. A Qualitative study of the barriers and facilitators to retention-in-care among HIV-positive women in the Rural Southeastern United States: Implications for target interventions. Aids Patient Care and STDs. 2010; 24(8): 515-520. doi: 10.1089/apc.2010.0065

Downloads

Published

2015-09-21

How to Cite

Victor G. Aeby, Lei Xu, Wenhua Lu, Tracy Carpenter-Aeby, Tia Edwards, & Jacqueline Vaughn-Heath. (2015). Evidence-Based Social Work Interventions to Improve Client Attendance in Rural Mental Health: An Overview of Literature. Psychology and Cognitive Sciences , 1(2), 39–45. https://doi.org/10.17140/PCSOJ-1-106

Similar Articles

1 2 3 4 5 > >> 

You may also start an advanced similarity search for this article.