Patients' Satisfaction with the Quality of Provided Services for Management of Hypertension in Public Primary Health Care Facilities, Sharg-Alneel Locality, Khartoum State, Sudan
DOI:
https://doi.org/10.17140/PHOJ-3-125Keywords:
Hypertension, Demographic factors, Patient satisfaction, Positive attitudes of care providers, Waiting time, Provided services, Physical environment of health care facilities.Abstract
Introduction: Patients' satisfaction surveys have gained increasing attention as meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in the healthcare organizations.Therefore, patients' satisfaction has been a part of our research study for assessment of quality of hypertension management at public primary health care facilities in Khartoum, Sudan.The main objective is to study the degrees of patients' satisfaction with the provided services at public primary health care facilities in Khartoum, Sudan.Methodology: Facility-based cross-sectional descriptive study, conducted at public primary health care facilities in Sharg-Alneel locality, Khartoum State, Sudan. The study population composed of 147 hypertensive patients who were available during the data collection period in 29 public primary health care facilities. A well-structured standardized administered questionnaire was used for data collection. The questionnaire was pretested and the collected data were analyzed using the Statistical Package for Social Science (SPSS) version 16. Ethical approval from the Sudan Medical Specialization Board, Federal Ministry of Health, and State Ministry of Health were obtained, and hypertensive patients were initially informed and their consent was taken, including a full explanation of the study objectives.Results: For the demographic factors, patients older than 40 years of age, female patients, patients lived near the health facility, those with primary and secondary levels of education and low-income patients had higher scores of satisfaction .Other areas with high satisfactions were the positive attitudes of the care providers 75.7%, constant availability of the services 68.2%. Besides, 80.4% of the participants agreed that the provided services were good. However, only 46.7% were satisfied with the physical environment of the health care facility, and 29.9% were satisfied with the waiting time in the clinic. Conclusion: Most of the patients were satisfied with positive and supportive attitudes of the care providers towards them. Moreover, the main reasons for dissatisfaction were the long waiting time, and poor waiting areas and physical environment of the facilities.
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