Patient Satisfaction with an Interprofessional Approach to Wound Care in Qatar
DOI:
https://doi.org/10.17140/PHOJ-2-120Keywords:
Satisfaction; Interprofessional education; Wound care; Qatar.Abstract
Background: Patient satisfaction with healthcare services is an important indicator of the pa-tients’ confidence in the healthcare system and a significant indicator of the quality of healthcare services delivered. This study assessed the level of patient satisfaction with wound care service delivery at the Hamad General Hospital (HGH) Outpatient Wound Clinic in Doha, Qatar.Methods: To complete this research a cross-sectional study design was conducted to survey patients who received wound care services from an interprofessional team at the HGH in Doha, Qatar from January 2015 to February 2016. Through this data collection method these patients’ opinions on the services they received through the interprofessional approach were solicited. A total of 81 respondents completed a client satisfaction questionnaire (CSQ-8),1 modified to include questions on socio-demographic characteristics. Data collection was completed from December 2015 to March 2016.Results: Overall, results from this study showed that patients were generally satisfied with wound care services delivered by an interprofessional team, as assessed by the CSQ-8. The results revealed favorable ratings of patient satisfaction ranging from 67.9% to 90.1%. Conclusions: Overall, study findings show that patients were mostly satisfied with wound care services and can be improved. A comparison of mean satisfaction scores by subgroups revealed no significant differences worth reporting.
References
Attkisson CC, Zwick R. The client satisfaction questionnaire. Pyschometric properties and correlations with service utilization and psychotherapy outcomes. Eval program plann. 1982; 5(3): 233-237. doi: 10.1016/0149-7189(82)90074-X
Academic Health System. Web site. http://ahs.hamad.qa/en/ about/about.aspx. Accessed May 27, 2014.
Gottrup F. Optimizing wound treatment through healthcare structuring and professional education. Wound Repair Regen. 2004; 12(2): 129-133. doi: 10.1111/j.1067-1927.2004.012204.x
Crutcher RA, Then K, Edwards A, Taylor K, Norton P. Multi-professional education in diabetes. Med Teach. 2004; 26(5): 435-443. doi: 10.1080/01421590410001711607
Barceló A, Cafiero E, de Boer M, et al. Using collaborative learning to improve diabetes care and outcomes: The VIDA project. Journal of Primary Care Diabetes Europe. 2010; 4(3): 145-153. doi: 10.1016/j.pcd.2010.04.005
Capella J, Smith S, Philp A, et al. Teamwork training im-proves the clinical care of trauma patients. J Surg Educ. 2010; 67(6): 439-443. doi: 10.1016/j.jsurg.2010.06.006
Strasser DC, Falconer JA, Stevens AB, et al. Team training and stroke rehabilitation outcomes: A cluster randomized trial. Arch Phys Med Rehabil. 2008; 89(1): 10-15. doi: 10.1016/j. apmr.2007.08.127
Reeves S, Goldman J, Oandasan I. Key factors in planning and implementing interprofessional education in healthcare set-tings. J Allied Health. 2007; 36(4): 231-235.
Moore ZB, Corbett G, McGuiness LQ. Exploring the concept of a team approach to wound care: Managing wounds as a team. J Wound Care. 2014; 23(5): 1-38. doi: 10.12968/jowc.2014.23. Sup5b.S1
Friman A, Klang B, Ebbeskog B. Wound care in primary healthcare: District nurses’ needs for co-operation and well-functioning organization. J Interprof Care. 2010; 24(1): 90-99. doi: 10.3109/13561820903078249
Sibbald RG, Orsted HL, Coutts PM, Keast DH. Best practice recommendations for preparing the wound bed: Update 2006. Adv Skin Wound Care. 2007; 20(7): 390-405. doi: 10.1097/01. ASW.0000280204.88754.1e
Sendelbach S, Zink M, Peterson J. Decreasing pressure ulcers across a healthcare system: Moving beneath the tip of the iceberg. J Nurs Adm. 2011; 41(2): 84-89. doi: 10.1097/ NNA.0b013e3182059479
Abrahamyan L, Wong J, Pham B, et al. Structure and char-acteristics of community-based multidisciplinary wound care teams in Ontario: An environmental scan. Wound Repair Regen. 2015; 23(1): 22-29. doi: 10.1111 /w rr.12241
Dockins J, Abuzahrieh R, Stack M. Arabic translation and adaptation of the hospital consumer assessment of healthcare providers and systems (HCAHPS) patient satisfaction survey in-strument. Journal of Health & Human Services Administration. 2015; 37(4): 518-536.
Oetzel J, Wilcox B, Avila M, et al. Patient–provider inter-action, patient satisfaction, and health outcomes: Testing ex-planatory models for people living with HIV/AIDS. AIDS Care. 2015; 27(8): 972-978. doi: 10.1080/ 09 540121.2015.1015478
Wiebe N, Fiest KM, DykemanJ, et al. Patient satisfaction with care in epilepsy: How much do we know? Epilepsia. 2014; 55(3): 448-455. doi: 10.1111/epi.12537
Matsubara C, Green J, Astorga LT, Daya EL, et al. Reliabil-ity tests and validation tests of the client satisfaction question-naire (CSQ-8) as an index of satisfaction with childbirth-related care among Filipino women. BMC Pregnancy Childbirth. 2013; 13: 235. doi: 10.1186/1471-2393-13-235
Smith D, Roche E, O’Loughilin K, et al. Satisfaction with services following voluntary and involuntary admission. J Ment Health. 2014; 23(1): 38-45. doi: 10.3109/09638237.2013.841864
Gaston L, Sabourin S. Client satisfaction and social desir-ability in psychotherapy. Eval Program Plann. 1992; 15(3): 227- 231. doi: 10.1016/0149-7189(92)90085-9
Savard J, Leduc N, Lebel P, Beland F, Bergman H. Care-giver satisfaction with support services: Influence of differ-ent types of services. J Aging Health. 2006; 18(1): 3-27. doi: 10.1177/0898264305280979
Nguyen TD, Attkisson CC, Stegner BL. Assessment of patient satisfaction: Development and refinement of a service evaluation questionnaire. Eval Program Plann. 1983; 6(3-4): 299-313. doi: 10.1016/0149-7189 (83)90010-1
De Wilde EF, Hendriks VM. The client satisfaction Ques-tionnaire: Psychometric properties in a Dutch addict population. Eur Addict Res. 2005; 11(4): 157-162. doi: 10.1159/000086396
Marchand K, Oviedo-Joekes E, Guh D, Brissette S, MarshD, Schechter M. Client satisfaction among participants in a ran-domized trial comparing oral methadone and injectable diacetyl-morphine for long-term opioid-dependency. BMC Health Serv Res. 2011; 11(1): 174. doi: 10.1186/1472-6963-11-174
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution 4.0 International License.
All content published in Public Health - Open Journal (PHOJ) is licensed under the Creative Commons Attribution 4.0 International License (CC BY 4.0). This license allows anyone to copy, distribute, transmit, and adapt the work — including for commercial purposes — provided appropriate credit is given to the original author(s) and source.